Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Before You Start
- Make sure you are at least 18 years old (or the legal age in your jurisdiction).
- Have a valid email address and phone number for account verification.
- Prepare a government-issued ID (passport, driver’s license) for KYC checks.
- Choose a secure payment method: credit/debit card, e-wallet (PayPal, Skrill), or bank transfer.
- Set a deposit limit and stick to it — responsible gaming tools are available in your account settings.
- Check the bonus terms: wagering requirements, game contributions, and expiry dates.
How to Sign Up
- Navigate to the official Pointsbet website. Click the “Join Now” button.
- Enter your personal details: name, date of birth, address, email, and phone number.
- Create a unique username and a strong password (use a mix of letters, numbers, and symbols).
- Agree to the terms and conditions (read them briefly).
- Submit the form and check your email for a verification link. Click it to activate your account.
- Complete your first deposit via the cashier. Claim any welcome bonus if desired.
- Optionally, enable two-factor authentication (2FA) under Security settings.
Wagering Calculation
To illustrate, assume you deposit $100 and receive a 100% match bonus up to $200. Your total balance is $200. The wagering requirement is 30x the bonus + deposit amount: ($100 + $100) × 30 = $6,000. You must wager $6,000 before you can withdraw any winnings from the bonus.
Now, suppose you play a slot with a Return to Player (RTP) of 96%. The house edge is 4%. Expected loss over $6,000 wagered = $6,000 × 0.04 = $240. Since your starting balance is $200, you will likely lose the entire balance before meeting the requirement. If you choose a game with higher RTP, say 98%, expected loss drops to $6,000 × 0.02 = $120, giving you a better chance of retaining some funds.
Money In, Money Out
| Payment Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | None |
| PayPal | Instant | Up to 24 hours | None |
| Skrill | Instant | Up to 12 hours | None |
| Bank Transfer | 1–3 business days | 3–7 business days | May apply |
To withdraw, go to the cashier, select your preferred method, enter the amount, and confirm. Note that you must have met all wagering requirements before requesting a withdrawal. For Pointsbet app, the process is streamlined — just follow the on-screen prompts.
Security
Pointsbet uses SSL encryption to protect your data during transmission. Two-factor authentication adds an extra layer to your account login. KYC verification is mandatory before the first withdrawal; it prevents fraud and underage gambling. Always keep your password private and log out after each session.
Fix It Fast
- Login issues: Clear your browser cache or try a different device. Reset your password via the “Forgot Password” link.
- Deposit declined: Ensure your card is enabled for online transactions. Contact your bank or use an alternative method like PayPal.
- Withdrawal pending too long: Check that all wagering requirements are met. Contact support if it exceeds the advertised processing time.
- Verification documents rejected: Upload clear, well-lit images of the full document. Make sure the name and address exactly match your account.
- Game not loading: Update your browser or enable Flash/HTML5. Disable ad blockers or try a different browser.
Good to Know
For wagering, slots with RTP above 97% (e.g., Blood Suckers 98%, Jackpot 6000 98.8%) give you the best mathematical chance. Avoid progressive jackpot slots when wagering — their RTP is often below 90%. Table games like blackjack, baccarat, and video poker contribute less (typically 10–20%) to wagering requirements, but they have low house edges when played with basic strategy. Always check the game contribution percentages in the bonus terms.
Quick Answers
How do I reset my Pointsbet password?
Click the “Forgot Password” link on the login page, enter your registered email, and follow the reset link sent to you.
What documents are needed for KYC?
You’ll need a copy of your ID (passport, driver’s license), a recent utility bill or bank statement as proof of address, and sometimes the front of your payment card.
Can I play on mobile?
Pointsbet offers a progressive web app (PWA) that you can launch directly from your browser’s home screen for a native-like experience.
How long do withdrawals take?
E-wallets: up to 24 hours. Cards: 2–5 business days. Bank transfers: 3–7 business days. The first withdrawal may take slightly longer due to KYC.
Are there any fees?
Pointsbet does not charge deposit or withdrawal fees, but your bank or payment provider may add their own charges.
What is the wagering requirement?
It varies per bonus, typically between 30x and 40x the bonus plus deposit amount. Always read the terms before claiming.
Is Pointsbet licensed?
Yes, Pointsbet holds a Curaçao license. Be aware that winnings from Curaçao-licensed casinos may be subject to local taxes in your country.
Follow this guide from start to finish, and you’ll navigate Pointsbet like a pro—from first deposit to fast withdrawal.