Whether you are a first-time visitor or returning to Lolajack casino, this guide covers the essential features you need to know. Below, you will find straightforward instructions for account creation, bonus calculation, payments, security, and support.
Before You Start
- Ensure you are at least 18 years old or the legal gambling age in your jurisdiction.
- Have a valid email address and a phone number for verification.
- Prepare a government-issued ID (passport, driver‘s license) for KYC checks.
- Choose a payment method that suits you – options include credit/debit cards, e-wallets, and bank transfers.
- Set a deposit limit to manage your budget responsibly.
- Check the bonus terms and conditions, especially wagering requirements and game contributions.
Creating Your Account
- Click the “Sign Up” button on the homepage.
- Fill in the registration form with your username, email, and password.
- Select your preferred currency from the list.
- Agree to the terms and conditions and confirm you are of legal age.
- Submit the form and check your email for a confirmation link. Click it to activate your account.
- Log in and complete your profile by adding personal details and verifying your identity if prompted.
Calculating Your Bonus
Bonuses often come with a match percentage and a cap. For example, a 100% match bonus up to $200 means if you deposit $100, you receive an additional $100 in bonus funds. However, you must meet wagering requirements before withdrawing any winnings.
Important: Wagering requirements are typically expressed as a multiplier (e.g., 30x). This applies to the bonus amount or bonus plus deposit. Let’s calculate:
- Deposit: $100
- Bonus: 100% up to $200 → Bonus = $100
- Total balance = $200 (deposit + bonus)
- Wagering requirement: 30x bonus = 30 × $100 = $3,000
You must wager $3,000 on eligible games before you can withdraw any winnings from the bonus. Different games contribute different percentages: slots often contribute 100%, table games may contribute 10% or less. If you play only slots, the entire $3,000 must be wagered. If you play blackjack (10% contribution), you would need to wager $30,000 to meet the requirement ($3,000 / 0.10). Always check the contribution percentages in the terms.
Deposits & Withdrawals
| Payment Method | Deposit Minimum | Deposit Processing | Withdrawal Minimum | Withdrawal Processing |
|---|---|---|---|---|
| Visa/Mastercard | $10 | Instant | $20 | 1-3 business days |
| Skrill | $10 | Instant | $10 | Up to 24 hours |
| Neteller | $10 | Instant | $10 | Up to 24 hours |
| Bank Transfer | $25 | 1-3 business days | $50 | 3-5 business days |
Note: Withdrawal times may vary based on verification status and the casino’s internal checks. Always complete KYC before requesting a payout to avoid delays.
Is It Safe?
The platform uses SSL encryption to protect your data and transactions. It holds a license from the Curacao Gaming Authority, which imposes standards for fair play and security. While Curacao-licensed casinos are widely accepted, players in the EU or Nordic countries should note that winnings may be subject to local income tax, unlike locally licensed operators. Always consult a tax professional. The site also offers responsible gambling tools such as deposit limits, timeouts, and self-exclusion.
Support Guide
- Issue: I can’t log in. Check your email and password. If forgotten, use the “Forgot Password” link. Still stuck? Contact live chat.
- Issue: My deposit isn’t showing. Wait at least 15 minutes. If not credited, provide the transaction ID to support.
- Issue: Bonus not awarded. Ensure you opted in and meet the minimum deposit. Check if the bonus code was entered.
- Issue: Withdrawal pending too long. Verify your account documents first. Contact support after the stated processing time has passed.
- Issue: Account locked. Usually due to failed verification. Submit the required documents and contact support to unlock.
- Issue: Game not loading. Clear your cache, disable ad blockers, or try a different browser. If persists, contact support.
Need to Know
What is the minimum deposit?
The minimum deposit is typically $10, but this may vary by payment method. Check the cashier for exact amounts.
How long do withdrawals take?
E-wallets usually process within 24 hours, cards 1-3 days, and bank transfers 3-5 business days after approval.
Is there a mobile app?
The casino offers a mobile-optimized website that works seamlessly in your browser. You can also add it to your home screen as a progressive web app (PWA) for quick access.
What currencies are accepted?
Commonly accepted currencies include USD, EUR, GBP, CAD, and AUD. Check the registration page for the full list.
Are there any withdrawal limits?
Yes, typical limits are $2,000 per week and $8,000 per month. High rollers may have higher limits after verification.
Can I set deposit limits?
Yes, under the responsible gambling section you can set daily, weekly, or monthly deposit limits to control your spending.
Do I need to verify my account?
Yes, KYC verification is required before the first withdrawal. Submit a copy of your ID and a proof of address.
What happens if I forget my password?
Use the “Forgot Password” link on the login page to reset it via email.
Extra Tips
The VIP program consists of several tiers (e.g., Bronze, Silver, Gold, Platinum). Points are earned by wagering real money on slots and other games – typically 1 point per $10 wagered. As you climb tiers, you unlock perks such as faster withdrawals, higher deposit limits, personal account managers, cashback offers, and exclusive bonuses. Some casinos also offer birthday gifts and invitation-only events. Check your account status and progress regularly to maximize your benefits.
Remember to gamble responsibly and enjoy the experience. Use the tools provided to keep your play fun and under control.