The screen shows your documents as still under review long after you sent them, and the usual reason is a photo that a reviewer cannot read. Locked logins, pending withdrawals and declined payments each leave the same feeling of waiting without answers.
Identity verification stuck on review or rejected documents
Players see a pending status that does not move, or a rejection notice with no clear reason attached. Likely causes include:
- A photo or scan that is blurred, cropped or dark, so the reviewer cannot read the details.
- One side of an identity document missing, or the corners cut off by the frame.
- The name on the account spelled differently from the name on the document.
- An expired identity document sent in place of a valid one.
- A proof of address that is older than the period the platform accepts, or shows a different address.
Work through these steps in order:
- Open your profile page and re-send each document as a fresh photo rather than a screenshot.
- Lay the document on a flat, well-lit surface and keep all four corners inside the frame.
- Check that no light glare covers the photo, the number or the text.
- Confirm the name, date of birth and address on the account match the documents exactly.
- Replace any expired document with a current one before sending it again.
- Send proof of address from a recent statement that shows the same address as your account.
- Upload one file per document instead of combining several pages into one image.
- Wait for the review to finish before sending the same document a second time.
- Write a short note describing what you changed if the rejection repeats.
Contact support when the same document is rejected twice after you have corrected the image quality and the name match.
Cannot log in or account locked after failed attempts
The login screen refuses the password or shows a lock notice after several wrong tries. Likely causes include:
- A password typed with the wrong keyboard layout or an extra space at the end.
- A saved password in the browser that no longer matches the account.
- Several failed attempts in a row, which triggers a temporary lock.
- Password reset messages landing in the spam or promotions folder.
- An old bookmark that points to a page no longer used for signing in.
Use the official entry point for https://extremegaming.ph/ so the session starts on the right page. Then work through these steps:
- Type the password by hand instead of relying on the browser’s saved entry, and watch for capital letters.
- Clear the space at the end of the password field and try once more.
- Stop after a few failures; repeated attempts extend the lock instead of ending it.
- Use the password reset link and open the message on the same device you sign in from.
- Check the spam and promotions folders for the reset message before requesting another.
- Set a new password you have not used on this account before.
- Delete old bookmarks and open the site from the address you know is current.
- Try a private browsing window to rule out a stored session that keeps failing.
Contact support when the reset message never arrives or the lock notice stays after you have waited and tried a private window.
Withdrawal still pending after the request
A pending withdrawal sits in the history without moving to a completed state, and the balance stays held. Likely causes include:
- Verification not finished, so the payout cannot be approved yet.
- A payment method that has not been confirmed as belonging to you.
- Bonus funds still tied to playthrough that has not been met.
- A request made while a previous withdrawal was still open.
- Details entered for the receiving method that do not match the account name.
Take these steps:
- Check the withdrawal history to see whether the request is pending, approved or cancelled.
- Finish any outstanding verification step before expecting the payout to move.
- Confirm the receiving account is in your own name and matches your profile.
- Review whether bonus funds are part of the balance and whether their playthrough is complete.
- Cancel a duplicate request if two withdrawals are open on the same balance.
- Re-enter the receiving details carefully if the request was returned for a mismatch.
- Send only one request at a time and let it finish before starting another.
- Keep the confirmation of your request so support can trace it quickly.
- Wait for the pending status to change before sending a follow-up message.
Contact support when the request stays pending after verification is complete and the receiving details match your profile.
Deposit or withdrawal declined because of limits
The cashier refuses the amount with a message about limits rather than an error in the payment itself. Likely causes include:
- An amount below the smallest or above the largest the platform accepts for that method.
- The payment method’s own ceiling, which can sit lower than the platform’s.
- Account-level limits that apply to new or unverified players.
- Several payments made close together, which count against a threshold.
- A withdrawal that leaves too little behind to meet the minimum balance rule.
Work through these steps:
- Compare your amount with the range shown for the chosen method in the cashier.
- Split a large deposit into smaller amounts only if each one still sits inside the range.
- Finish verification, which often lifts the tighter limits on a new account.
- Space out payments instead of sending several in a short window.
- Leave enough balance behind when requesting a withdrawal to stay above the minimum.
- Choose a different method if its range fits your amount better.
- Reduce the request to an amount inside the range rather than resending the same figure.
- Record the exact message shown so support can identify which limit applied.
- Try the request again after the condition that blocked it has changed.
Contact support when your amount sits inside the stated range and the payment is still declined.
Quick Reference
The table pairs each symptom with the cause most often behind it and the first thing worth checking.
| Problem | Usual cause | First check |
|---|---|---|
| Verification stuck | Unreadable document image | Photo sharpness and full corners |
| Login refused or locked | Wrong password or repeated attempts | Typed password and lock notice |
| Withdrawal pending | Verification or bonus playthrough unfinished | Status in withdrawal history |
| Payment declined | Amount outside the accepted range | Range shown for the method |
| Duplicate requests | Second request sent too early | Open requests in the cashier |
A readable document removes most verification delays before they start. A password typed by hand avoids the lock that follows repeated wrong entries. One withdrawal at a time keeps the history easy to read. Amounts inside the stated range pass the cashier without a second try. Matching names across account and documents prevent returns. Each of these habits costs a minute and saves a long wait.
Keep your profile details and your documents consistent with each other, because most stuck reviews, refused payouts and declined payments trace back to a mismatch between the two.